At jeseemade.com, every item is handmade with care. We want you to love your purchase, but if something isn’t right, here’s how we handle refunds and returns.

1. Eligibility for Returns

• Return window: Items may be returned within 10 days of delivery.
• Condition requirement: Products must be unused, unwashed, and in their original packaging.
• Non-returnable items: Custom orders, personalized quilts, and clearance items cannot be returned.

2. Refunds

• Approval process: Once your return is received and inspected, we’ll notify you of approval or rejection.
• Refund method: Approved refunds are issued to your original payment method within 7 business days.
• Partial refunds: If items are not in original condition, only partial refunds may be granted.

3. Exchanges

• Exchange option: We replace items only if they are defective or damaged.
• Exchange request: Contact us within 7 days of delivery to arrange an exchange.

4. Return Shipping

• Customer responsibility: You are responsible for paying return shipping costs unless the item was defective or incorrect.
• Non-refundable shipping: Shipping fees are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged or wrong item, contact us immediately with photos. We will arrange a replacement or full refund at no extra cost.